iTarot Online does its best to provide the best service available in the world of psychics, however we accept that there will be occasions when you may not be satisfied with the service you receive from us.

If you are a customer of iTarot Online and you are unhappy with your last paid psychic reading, we will give you the time back (recredit) to talk to another psychic in accordance with the following rules:

TIME BACK/RECREDIT:

1. You cannot receive a full-deposit-refund after having a session with a psychic. The only option in case of an unsatisfied reading is to get back the time back/credits added to your account.
2. You must request your time back within 48 hours of the reading.
3. The time will only be recredited if it is your last paid psychic reading. If you had another reading after the session you want a refund for, we will not accept it.
4. The time back (credits) will be applied to your iTarot Online account within two business days after our review.
5. You can only receive up to 10 minutes of your time back, not more.
6. You may not make another request for a time back with the same psychic advisor.
7. You can ask for up to one time back request each month, only if you have made at least two other successful sessions.
   • You may only ask for a total of five time back requests in all your subscribed period.
   • If this is your first session ever at iTarot Online, we will not ask for two more successful sessions this month.
   • The time back can only be asked for once per psychic advisor.
8. Your iTarot Online account must be in good standing to request and receive your time back.
9. iTarot reserves the right to refuse any request for a time back.

FULL DEPOSIT REFUND/CASH-BACK RULES:

If you are a customer of iTarot Online and are requesting a cash refund of your unused deposit within 48 hours, we will gladly issue a refund in accordance with the following rules:

1. You have requested a refund no longer than 48 hours from your payment.
2. Your deposit is entirely unused/not spent in your iTarot Online account.
3. A customer can ask for a cash-back one time only.
4. iTarot Online reserves the right to refuse any request for cash-back.

PLEASE NOTE:

iTarot Online reserves the right to prevent you from using the service in the future.

iTarot Online reserves the right to close any account with or without notice following a review if the customer is found violating user terms including the following:

• Threatening to contact a bank or dispute the charges as unauthorized to recover the money deposited and used in the reading.
• Sharing contact details with the psychic reader and paying psychic outside of the platform.
• Not respecting psychics or prejudices on the basis of race, accent or grammar. If you think your case is different, please contact us.